Every now and then you may come across an error code in SchoolMint. No need to worry! These are notifications to flag you that something will need to be updated or changed. Please contact support or your customer success manager in order to assist you.
"We had trouble locating your address. Please email [email protected] with your account username and address."
This comes up when our mapping software is unable to locate your address. Most often it occurs because the address given is a new address that services like Google Maps don't have in their database yet.
You can check whether this is the issue by going to Student Profile > Parent/Guardian Information > Edit and clicking Save on the address. If you are asked to validate the address, click the green button to do so. If you are still unable to submit, please contact SchoolMint support with the correct address and we will add it for you.
7176 - Your lottery needs to be setup
This error message means that you do not have a lottery configured; even if you are not using a lottery to make admissions decisions, it will still need to be configured for our Applications module to work. Please contact SchoolMint support or your Customer Success Manager to get this set up.
Your lottery is not configured. Please contact support or your customer success manager in order to assist you.
8175- Your application has not been set up
Currently not accepting applications.
89175- Application period is not specified
This means that your organization has not set Application dates. You can set Application Start and End dates under Settings > Set Up Calendars > Academic Calendar.
Currently not accepting applications.The error you are seeing (89175) indicates that the application period is closed or not configured.
Currently not accepting applications -
This means that the student's birth date falls outside of the cut-off dates for the school or grade they are applying to. You can view and configure cut-off dates under Settings > Set Up Calendars > Cut-Off Dates.
There are schools who set Cut-Off Dates for specific grades within the school via the academic calendar. Form more information please read this article:
Application period is closed - Please check your calendar settings and set the application start and end date
Registrations or re-enrollments need to be setup in the academic calendar. For more information on setting your calendar dates please read this article: