Manage: Username already in use by existing account.

If a username is already in use by an existing account, then you will see the following message when trying to update the username:

You can resolve this in a couple of ways:

1. Ask the family to log into their existing account instead.
2. Use another email or phone number for the account instead.
3. As a final resource, send an email to [e-mail] to update the account username for you.

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Still have questions? Email us at [e-mail].