How to Reset Your Username or Password

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Watch our Retrieving username and password video here:

 

Retrieving Username/Password:

Families can access their username or password by clicking Forgot Username? or

Forgot Password? at the Log-In page.

If you forgot your Username, select "Forgot username?" and enter your first and last name, then "Search."

If you forgot your password, select "Forgot password?" The new password will be sent to your email or cellphone number.

If you did not get the password reset email, make sure to check your Junk/Spam folder, or wait up to 5 minutes to try again. Remember each time you request a new password reset email, the old one automatically expires, so make sure to use the newest email on your messages inbox.

If you have previously unsubscribed from text or email notification you'll not be able to receive the password reset msg or email. In this case, contact the school or our support team.

Still stuck after trying the above? Contact our support team! You can send us an email at [e-mail].