Hero Support
My organization uses Hero student behavior management products and I need help!
Back- To-School Resources
- Hero - SchoolMint University: Virtual Training HOME PAGE
- Hero - SchoolMint University: Virtual Training for ACCESS PORTAL
- Hero - SchoolMint University: Virtual Training Portal for TEACHERS
- Hero - Data Archiving Process 2020
- Hero - Support for Remote Learning Environments
- Hero - Steps for a Successful Hero Re-Launch
Setup Portal & Behavior Configuration Help
- Does Hero Integrate With My SIS?
- Hero - Enabled Features
- Hero - How to Create an Event
- Hero - SchoolMint University: Virtual Training for SETUP PORTAL
- Hero - How to Create a Behavior Code with a Progressive Matrix for Disciplinary Behaviors
- Hero - How to Create or Edit Parent Email Notifications
Training Videos
- [On Demand] Hero Training Video for Administrators
- Hero - Best Practices for Training Your Staff
- [On Demand] Hero - Overview for Teachers
- [On Demand] Hero - Positive Behavior Systems: Revealing the Science Behind Improving Climate and Student Outcomes
- [On Demand] Hero - Tardy Tracking
- [On Demand] Hero - Training Webinar/Overview For School Employees
Best Practices / Advice
- Hero - Building Your Hero Champion Team
- Hero - Quarter 3 Checklist
- Hero - Quarter 2 Checklist
- Hero - Quarter 1 Checklist
- Hero - Incentives Playbook
- Hero - Simple Strategies for Incorporating within an Elementary Classroom
Hero - Customer Showcase
User Credentials
- Hero - Managing Your User List
- Hero - Activating Student and Parent Accounts
- Hero - Troubleshooting Password Issues & Login Error Messages
- Hero - Understanding Custom Roles for unique user cases
- Hero - How a teacher user updates or changes their own password in Hero
- Hero - How to reset a staff or teacher password as an ALL RIGHTS User
Feature Use
- Hero - Tracking Students in Hero for Teachers, Staff, & Administrators
- Hero - Using Student Lookup
- Hero - Tracking Students Using the Hero Mobile App
- Hero - How to Edit or Delete Behavior Entries in Student Behavior History
- Hero - Deactivating Records or Resetting Behavior Counts for New Term
- Hero - Custom Groups for Building Rosters, Intervention Groups, Extra-curricular Activities
Hardware Support (pass printers, bar code scanners & handheld PC's)
- Hero - Hardware Instructions for Onboarding
- Hero - Recommended Hardware and Software Specifications
- Hero - iMZ220: Updating Firmware
- Hero - MC40: How to determine the manufacture date for the battery of your device
- Hero - iMZ220: How to determine the manufacture date for the battery of your device
- Hero - Installation of the PT1000 Pass Printer
Meet The Team!
- Hero - Onboarding with Caitlin Andersen
- Caitlin Andersen, Hero Customer Success Manager
- Donna Wagner, Hero Customer Success Manager
- Karessa Parish, Hero Customer Success Manager
- Patrick Maynes, Hero Customer Success Team
- Hero - Onboarding with Donna Wagner
Reports
- Hero - Schoolwide Points Report: View Students' Total Points Earned and Available Points for Redemption
- Hero - School Activity Report: Monitor Staff Usage for Positive Recognition or Opportunities for Additional Coaching
- Hero - My Activity Report: View a List of Behavior Tracks and Points Issued by YOU Only
- Hero - Student Behavior History Report: View a Full List of Behaviors and Actions for Individual Students
- Hero - Action Compliance Report: View and Comply Students' Actions From a Roster
- Hero - Daily Activity Report: View a Full List of Behavior Tracks, Dates and Times, Actions Assigned and Complied, and Users Issued
Hero Hardware Manufacturers' Warranty Information
Hero - Support Program Documentation
Release Notes - New Features & Product Enhancements
- Hero - Zebra TC51 Handheld Computer Availability
- Hero - App Release Notes - December 17, 2019
- Hero - Release 28 - June 11, 2019
- Hero - Release 27 - May 21, 2019
- Hero - Release 26 - April 30, 2019
- Hero - Release 25 - April 9, 2019