Hero Support
My organization uses Hero student behavior management products and I need help!
Back To School Resources for the 2019-2020 School Year
- REQUIRED - Disabling employee user accounts, adding new employees, updating teacher passwords etc.
- REQUIRED - Updating Your Calendar's Disciplinary Action Exclusion Dates
- REQUIRED - Update your Bell Schedule and Term Setting
- Setting Up Hero Parent & Student Login Credentials
- 2019-2020 Back-To-School Checklist
- HERO - Slideshow Template (for Teacher Roll-out)
Setup Portal & Behavior Configuration Help
- Resolving Teacher Roster Issues
- Class Roster Not Displaying for a Teacher in Hero
- Uploading Student Photos
- Hero - How to Create a Redeem Code With a Drop-Down Menu
- Hero - How to Re-Order Behavior Codes in Setup
- Quick Start Guide: Changing Your Active Terms
User Credentials
- Hero - Troubleshooting Password Issues & Login Error Messages
- Hero - Understanding Custom Roles for unique user cases
- Hero - How a teacher user updates or changes their own password in Hero
- Hero - How to reset a staff or teacher password as an ALL RIGHTS User
- Hero - How to disable or deactivate a staff or teacher user in your school account
- Hero - Adding new teacher users in Bulk for back to school
Feature Use
Hardware Support (pass printers, bar code scanners & handheld PC's)
- Hero Hardware - Installation of the PT1000 Pass Printer
- Recommended Hero Network and Wireless Configurations
- Hero Hardware - Installing and configuring your Dymo 450 for Hero Student Temp ID Printing
- Hero App Clearing Data Cache
- Pairing a Zebra iMZ220 or ZQ310 Mobile Printer with Apple Devices
- Pairing a Zebra iMZ220 or ZQ310 Mobile Printer with Android Devices
Reports
- Hero - Schoolwide Points Report: View Students' Total Points Earned and Available Points for Redemption
- Hero - School Activity Report: Monitor Staff Usage for Positive Recognition or Opportunities for Additional Coaching
- Hero - My Activity Report: View a List of Behavior Tracks and Points Issued by YOU Only
- Hero - Student Behavior History Report: View a Full List of Behaviors and Actions for Individual Students
- Hero - Action Compliance Report: View and Comply Students' Actions From a Roster
- Hero - Daily Activity Report: View a Full List of Behavior Tracks, Dates and Times, Actions Assigned and Complied, and Users Issued