Manage: Unconfirmed Addresses

When families create their accounts, they must enter their address, which is validated by SchoolMint through our mapping API. Every once in a while, an address cannot be validated. When that is the case, the address will be added to the Unconfirmed Addresses report.

Admins can view and process address issues by going to Reports > Unconfirmed Addresses. Here you can view addresses and filter by issue:

• Invalid Address Number: USPS does not recognize this as a valid address (although it may still be findable by Google Maps).
• Missing Apartment Number: The address is missing the apartment number.
• Missing Location Information: Google Maps does not have an accurate location for this address. This is common for new housing developments.
• Possible Invalid Address: We suggested a USPS validated address, but the user chose to keep the original address.
• Business Address: Business (i.e. non-residential) address.

What actions do I need to take?

• Most of these issues can be resolved by contacting the family to confirm their address and re-saving the correct information in their Family Profile.
• In the cases where the addresses are valid but not yet recognized by Google Maps or USPS maps services, you do not need to take any action on these applications / addresses

If your organization has boundaries in place to restrict applicants from applying based on their address they will be added to the Unconfirmed Addresses report with the Missing Location Information address issue. 

Admins will be able to Geocode the addresses by going to Reports > Unconfirmed Addresses and choosing Missing Location Information from the All Addresses issues.

To assign students to their respective locations click the map pin icon next to Missing Location Information. A map will pop up and allow you to mark the correct location on the map with a pin that can be dragged to the correct location. 

Once you've moved the pin to the correct location, click Submit Location. The family can now log in to their SchoolMint account and complete the application. 

When Geocoding an address within SchoolMint, we send the address to Google Maps APIs and Google Maps APIs return to us latitude/longitude coordinates, as well as a location type. From this point forward, we will only be storing coordinates of addresses for rooftop locations, since these are the most accurate and precise. It’s important to note that Google Maps usually has rooftop coordinates unless there are new housing developments.

If your organization does not have boundaries in place to restrict applicants from applying based on their address, then families will be able to proceed with submitting records as usual. 

If your organization has boundaries in place to restrict applicants from applying based on their address, then families will not be able to proceed with submitting records when their address does not return coordinates. Instead, admins will first need to assign students their respective location. Then families will be able to submit their records. We do have the ability to allow families to apply without Geocodes. 

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