Every Android device has an application manager that you can get to through the settings menu. It's usually in the top level somewhere, though it can vary a little by device. The first step in troubleshooting.
Clearing the App Date Cache Instructions for an MC40 (Android 4.4.x) are located below the instructions for instructions for clearing the App Data Cache on a Zebra TC51 (Android 7.1.x)
Clearing the Data Cache on a TC51
- Open the Settings of your Android Device.
Scroll down and tao on Apps located under the Device Header
- In the All Apps section, scroll down to the Hero App and tap on it
In the Hero App info screen tap on Storage
Tap the Clear data button
- Tap the Clear cache button.
Clearing the Data Cache on an Apple Device (iOS)
- Apple devices currently have very limited ability to delete the cache that the App uses. The only current solution to ensure that the Data App Cache is cleared on an iOS device is to delete the app and then reinstall.
Clearing the Data Cache on an MC40
Open your Settings menu and tap on App.
Clearing App Cache & Data
Tap on the app that you wish to reset. Then tap on the Hero App
Scroll to the bottom of the Hero App Info tap on Clear Cache and then Clear Data.
Click on OK to confirm clearing the App Data for the app.
For additional assistance, please contact our Hero Support Team
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