Hero - Onboarding with Jodi King

We are thrilled to be partnering with you! Watch this brief video to learn more about the Hero Onboarding experience, what you can expect, and best practices for planning a successful Hero implementation.

		Meet Your Customer Success Manager Your Hero Customer Success Manager is dedicated to your success. Communication with your CSM is critical during Hero Onboarding, and throughout the lifetime of your Hero journey. [e-mail] Schedule a Virtual Meeting
		Planning Tools Utilize these resources as you meet with your team to ensure all plans and processes are in place before your Hero launch! Planning Guide - Positive Behavior Planning Guide - Behavior Infractions Implementation Checklist Incentives Playbook

 

Steps of the Hero Onboarding Process

		Step 1 - Pre Launch Planning Form Get Started Now!
		Step 2 - Kick Off Call Click here to schedule!
		Step 3 - Champion Training Click here to schedule!
		Step 4 - Hardware Setup Access Hardware Instructions
		Step 5 - Train Your Staff Access Training Materials & Best Practices SchoolMint University: Hero's On-Demand Training Portal
		Step 6 - GO LIVE! Set Up Notifications Add Student Images Parent/Student Engagement Guide Incentives Playbook

Post Onboarding

		Your Hero CSM is dedicated to your success throughout the lifetime of your Hero journey. You can schedule a virtual meeting with your CSM at any time, or reach out via email for additional resources. Your CSM will also reach out for mid-year and end-of-year reviews, in addition to providing regular emails to keep you up-to-date with the latest news from Hero.
		Our Hero tech support team is also available via email and live chat to help you with any of your technical needs. [e-mail] Start a Live Chat now.