Activating Parent & Student Hero Accounts
Parents and students can create Hero accounts to monitor their Hero points, upcoming actions, and keep up-to-date with their full behavior history. Explore the Hero Parent and Student App here.
If your school would like to allow students and parents to create their own Hero account, there are a few action items within the Hero setup and access portals that must be completed first.
Step 1: Enable this feature in the Hero setup portal > dashboard. LEARN HOW.
Step 2: There are two ways in which a parent and/or student can create their Hero account. Determine which method you would like for your students and parents to use.
Activate Unique Keys for parents and students to log in with a unique code.
Activate Simple Authentication for parents and students to log in with student's last name, ID #, and date of birth.
You can activate these methods by logging in to the Hero access portal:
- Select the setup wheel icon
- Select "Key Management"
- Select "Batch Create" to activate parent and student keys
- Select "Simple Authentication" to allow this method
Helpful Hint: We recommend activating both methods. Simple Authentication is typically used as the primary method, with the unique key as a safety net if Simple Authentication does not work for a specific student or parent.
Introducing Hero to Parents and Students
It's important for students and parents to understand what Hero is all about and why they should activate their Hero account and app. Many schools will choose to introduce Hero during back-to-school night, or set up a station during enrollment. Here are some resources that will help you share the Hero news with your families.
Find sample invitations and letters in English and Spanish, as well as a mail merge guide if you intend to use the secure keys for account creations:
Videos to help introduce Hero:
Instructions for Activating Accounts
These additional resources may be helpful for staff to review and use as they support students and parents in creating, and fully activating their accounts. Information presented here may also be helpful to share with students and parents directly if needed.
- Hero K12 - Activating Student and Parent Accounts (link to PowerPoint; also attached)
- Hero K12 - Activating Student and Parent Accounts (link to Google Slides version)
Download the attachments for PDF copies of the presentations.
- Activating Student Accounts: https://youtu.be/WLGTrvSSIFY
- Activating Parent Accounts: https://youtu.be/kI8uFbSdQi4.
Common Troubleshooting Issues
Along the way, you may encounter a few issues here and there for a few different reasons. Here are our most common issues you may encounter:
- The parent does not have an email address to create an account. Yes, parents must use an email address to create their account. Schools may need to instruct the parent how to create a quick email address in order to sign up for a Hero account.
- The student or parent can not create an account through simple authentication mode. In order for Simple Authentication to work, the student's last name, ID #, and DOB must be entered just as it is seen in Hero. In some cases, students' last names may be hyphenated, or the DOB may be entered in the incorrect order. If this problem persists, we recommend guiding the parent or student to use the unique key method instead.
- The student does not remember or mistype their username or password. We recommend asking students to use their school email address and ID# or district password as their Hero username and password. This helps to reduce the number of students that forget their username or password. However, if students mistype their username or password when creating their account, this will create an issue when trying to log back in. ***A school user can view the email address that was used to create the account, and update student passwords in the student lookup feature > Keys.
- The parent does not remember or mistype their username or password. A parent may use the "Forgot your password?" link within their web portal sign in page if they do not remember their password. They will automatically be given a new temporary password which they should receive in their email inbox. Sometimes this email may be sent to their Spam box. ***A school user can view the email address that was used to create the account, in the student lookup feature > Keys. School users can NOT update parent passwords.
Download the attachment to help school users walk parents and students through the process, and how to address login issues.
For more assistance:
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